Unleash Your BS (Best Self) by Black Jeff;Hamilton Carol;Madden Kimberly Faith;

Author:Black, Jeff;Hamilton, Carol;Madden, Kimberly Faith;
Language: eng
Format: epub
Publisher: Morgan James Publishing

Emotion + facts = caring strength

“The best kind of leader I know is one who can give the emotional connection and add the facts to it. That’s a scenario that adds up to caring strength.

“Which of these is the toughest group to whom you’ve had to deliver bad news: your employees, your senior leaders, or your clients?” JT asked them.

“I’m not sure it’s harder because of one audience or another; I think it’s hard anytime there’s change.” Ann stated matter-of-factly. “It seems like no one really wants to accept change.”

Al disagreed. “It’s probably more difficult for the senior leaders knowing that they’re the ones who made the decision to take that route. Whereas when we give bad news to our employees, they realize that the decision didn’t come from us. It came from higher up.”

“We must still take ownership,” Andrei commanded. “Oh yes, I still take ownership. I’m not saying that….”

“That’s like giving someone else the blame,” Andrei insisted.

“I’m not saying give someone else the blame; I’m saying when it’s time for layoffs, it wasn’t me that made that decision to lay off ten percent of our people,” Al stated defensively, his tone matching Andrei’s. “It’s hard when you have to deliver something you don’t even believe in.”

JT jumped in to shift the direction of the discussion, “A healthcare client of mine was having a strategy meeting because the very next morning they were going to announce cutbacks in employee healthcare coverage, pensions, and benefits.”

“We’ve had to do that,” Al interjected.

“You have my profound sympathy,” JT said sincerely. “I wasn’t brought in for their meeting; I just happened to be on-site for a coaching session. But someone saw me and asked me to help them formulate a plan. To get things rolling, I had them take me to the space where they’d be delivering the information.

“We went to the five-hundred-seat auditorium to take a look at it. It was a very tall stage with a podium. What do you think I said first?”

“Get rid of the podium,” several people answered in unison.

“Yes, I said, ‘don’t think for a minute you’re going to deliver bad news behind a podium. Not going to happen.’ Because with a stage that was up really high, this is how it looked.” JT bent over as though looking down on something little. “We’re cutting your healthcare coverage, little people.

“You have to think about the setup of your room, even a room like this, so it doesn’t become a distraction and work against you.

“The next topic of debate was how to stage the three people speaking: the CEO, CFO, and the HR manager. I asked how they were going to handle it. They said each would walk out onto the stage to present their part.

“I asked where the others would be standing while one was presenting. When they told me the others would be behind the stage curtain, I told them no.

“Why do you think I encouraged them to all be on the stage at the same time?”

“You need it to look unanimous,” David said.

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